Frequently Asked Questions

FAQ’s

The following are frequently asked questions, if you don’t see the answer to your question. Contact us for more support!

What Is An eStick?

An eStick is an electronic device that replicates the traditional cigarette without the tobacco, tar, and smoke found in traditional cigarettes. It bears the same physical sensation we all know and love as well as the appearance of exhaling. Some eSticks can be enjoyed with nicotine and some without.

Can I Smoke My eStick Anywhere?

The eStick produces water vapor instead of burning tobacco.It is odourless which means your hair and clothes won’t smell anymore. The vapor disappears in seconds, so you no longer get frowned upon for exposing others to second hand smoke. The eStick can be enjoyed on the go, at home, in your car and even at the bar!

How Do I Refill The Cartridge Of My Amsterdam eStick?

Holding the mouth piece at the bottom, simply unscrew the Amsterdam Atomizer from the battery. Then slowly fill the Atomizer tank from the bottom until it is at the fill line. After secure the tank flush against the bottom of the base piece and screw it back on. For more in depth information please see our How to Video.

Should I Charge The Battery Before I Use My eStick?

Charging the battery for 3 to 4 hours is always a good idea before using the eStick. This will allow for longer battery use in the future. Batteries should last for 8 to 24 hours, depending how much you use it in a day.

How Much Vapor Does Your Amsterdam e-Liquid Produce?

Amsterdam e-Liquid produces high amounts of vapor. The amount of vapor created is a direct result of the dual coil atomizer, the Amsterdam e-Liquid, and the battery combined. For best results and full vapor, it is always recommended to use an Amsterdam e-Stick and Amsterdam e-Liquid on a fully charged battery.

Will The Amsterdam eStick Help Me Quit Smoking?

There have been claims that the eStick has helped people quit smoking, however we do not support or deny these claims. eSticks are considered a safer alternative to traditional Cigarettes.

Who Can Purchase An Amsterdam eStick?

You must be of legal smoking age (18-21) in your state or province to purchase and use this product.

How Many Refills Can I Get Out Of A Bottle Of Your e-Liquid?

A standard 30ml bottle should last 15 to 20 fills depending on the amount you use your Amsterdam eStick.

What Is The Shelf Life Of Amsterdam e-Liquid?

The shelf life of Amsterdam e-Liquid is approximately 12 months if stored properly in a cool, dark, dry place and away from direct sunlight.

How Should I Store My Amsterdam e-Liquid?

You’re Amsterdam e-Liquid should always be stored in a cool, dark and dry place. Exposure to sunlight in excess can cause discolouration and damage to the Amsterdam e-Liquid.

My e-Liquid Has Changed In Colour. Is It Still Safe To Use?

The discolouration is most likely due to storage of your Amsterdam eJuice and can still be used. Be sure to store your eJuice in the refrigerator or in a cool, dark and dry place.

How Long Does An eStick Filled Atomizer Last?

Generally a cartridge refill will last several hours up to a few days. This all depends on the amount of traditional cigarettes you would normally consume.

Are All Amsterdam eSticks Refillable With eJuice?

Yes, all eSticks are refillable with eJuice.

How Long After You Receive My Order Do You Ship?

Your Amsterdam order should arrive within 5 to 10 business days, depending on where you live. If you have any questions you can always just send us a message or call us during business hours.

How Can I Find Out If My Amsterdam e-Liquid Order Is Shipped?

Amsterdam e-Liquid will forward a confirmation email you as soon as your order has been shipped. Checking the status of your order can be done by logging into your Amsterdam e-Liquid account.